Pricing beyond the calcultator (what is the cost to add storage, seats, and are there egress fees?)
$30/TB for pay as you go cloud storage, $25/TB pay as you go for bring your own storage. This is billed monthly. I’d recommend budgeting for future storage for the next year to maximize saving. There are no egress fees.
What is your SLA details?
You can see our SLA on our pricing proposal and I’m linking here - https://shade.inc/sla
Customer success rep details and onboarding
That will be me and the whole team - we do full customer support via slack and we will train your team via scheduled demos that we set up post migration- you can see an example implementation that we did with a customer here. We will be doing monthly business reviews and switch to quarterly if you’re happy. You have a direct line with me.
SSO via Okta
Right now we do direct SSO/SAML and no user provisioning, so you’ll need to configure your seats. We’re working on a more sophisticated JIT system but that might be likely in February. If you specifically need JIT provisioning, we can discuss this with a statement of work but we will likely do it in the new year.
Testing and trial?
Yes - I’ve unlocked Tank Test for you
Best practice deploying with jamf
There shouldn’t be any issue here. Happy to hop on a call here to talk more.
Any security documentation you have…hoping for both written descriptions and a visual diagram, that outlines the network protocols, IPs, ports, and domains required to access and operate the product, web and desktop app/mount. The visual layout should incorporate IT terminology to clearly illustrate the technical architecture and workflow.